General Terms and Conditions

Last updated: September 2026

1. Scope

These General Terms and Conditions (GTC) apply to all contracts between Vionero (general partnership, Schönauring 85, 8052 Zurich, hereinafter "Vionero") and its customers concerning the purchase, rental, or service model of smart toilet seats and associated consumables.

2. Contracting Party

The contracting party is Vionero, a general partnership under Art. 530 et seq. of the Swiss Code of Obligations, with partners Mishel Pius and Jerin Munda. The partners are jointly and severally liable for the obligations of the partnership.

3. Offer and Conclusion of Contract

The presentation of products on the website does not constitute a legally binding offer but rather a non-binding invitation to order. A contract is only concluded upon written or verbal confirmation by Vionero, usually following a consultation.

4. Prices

All prices stated are in Swiss francs (CHF). As Vionero is not currently liable for VAT, no value-added tax is shown. Vionero reserves the right to change prices at any time; already confirmed orders remain subject to the prices communicated at the time of order.

5. Free Trial Period

Subject to availability, a toilet seat may be trialled free of charge and without obligation for 3 weeks. No costs are incurred during the trial period and there is no automatic contract renewal. At the end of the trial period, the customer decides freely whether to enter into a purchase or service agreement.

6. Service Model and Termination

Under the service model (monthly flat rate), the contract runs for an indefinite period and may be terminated by either party with 30 days' notice to the end of a calendar month. Termination must be in text form (email is sufficient).

7. Delivery and Installation

Delivery dates are agreed individually after the contract is concluded. Installation is usually carried out by the customer or, on request, with support from Vionero.

8. Warranty

The statutory warranty under the Swiss Code of Obligations applies. In the case of defects due to a manufacturing or material fault, Vionero will, at its discretion, provide a free repair or replacement.

9. Retention of Title

Delivered devices remain the property of Vionero until paid in full.

10. Liability

Vionero is liable only for damages caused by intent or gross negligence, to the extent permitted by law. Liability for slight negligence is excluded to the extent permitted by law.

11. Applicable Law and Jurisdiction

These terms are governed exclusively by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising from or in connection with this contract is Zurich, unless mandatory statutory jurisdiction applies.